Refund Policy
Last updated: May 10, 2026
At Levazo, we always try to provide the best quality products and a smooth shopping experience for our customers. Every product goes through quality checking before shipment to ensure proper condition and packaging.
By placing an order on our website, customers agree to the refund terms and conditions mentioned below.
Product Checking During Delivery
Customers must check the product in front of the delivery person at the time of delivery.
Once the product is marked as “Delivered” and the delivery person leaves the location, no refund request will be accepted.
Please make sure to verify:
- Product condition
- Size
- Color
- Design
- Any visible damage or defects
before accepting the delivery.
Damaged or Defective Products
If you receive a damaged, defective, or wrong product, please contact us immediately with proper photo or video proof.
After reviewing the issue, Levazo may:
- Replace the product
- Offer another available product of similar value
- Approve a refund after proper verification
Refund or replacement approval depends on the condition review and authenticity of the claim.
Tag & Packaging Condition
For any return, exchange, or refund request:
- Original tags and price tags must remain attached to the product
- Product must be unused, unwashed, and in original condition
If tags, price tags, or packaging are removed or damaged, the request will not qualify under our return or refund policy.
Non-Refundable Situations
Refunds will not be accepted for:
- Change of mind
- Personal dislike after delivery
- Minor color variation due to lighting or display differences
- Size issues after delivery acceptance
- Used, washed, or damaged products by customer
- Products without original tags or price tags
- Complaints made after delivery completion without valid proof
Refund Processing Time
If a refund is approved by Levazo:
- Refund processing may take approximately 7–10 business days
- Processing time may vary depending on payment method or financial service provider
Customers will be notified after successful refund processing.
Right to Refuse Refund
Levazo reserves the right to refuse any refund or return request if:
- Policy conditions are violated
- The claim appears misleading or invalid
- Product damage occurred after delivery
- Required proof is not provided
Contact & Support
For faster support regarding refunds, exchanges, or product issues, customers are encouraged to contact us through our official Facebook Page/Messenger:
You may also contact:
Policy Agreement
By ordering from Levazo, customers confirm that they have read, understood, and agreed to all refund, return, and delivery policies mentioned on this page.